The Deanship of Development and Quality (DDQ) organized a workshop entitled “Performance indicators and effective guidance to support the educational process” on Wednesday 18/6/1441, corresponding to 12/2/2020 in the DDQ’s training room. The workshop was presented by It was presented by Dr. Ayman Kamel Al-Sawaf, a consultant in the Vice Rectorate for Educational and Academic Affairs. During the presentation, Dr. Al-Sawaf highlighted the topics concerning the KPIs related to the educational process and a number of academic issues such as the concept, objectives and pillars of academic advising, the academic schedule, and the mechanism for calculating the student’s semester and CGPA. It also addressed a number of academic issues of interest to the university student, such as: academic load, semester CGPA, academic CGPA, alternative tests, deprivation, apology and postponement, academic dismissal and its controls, Stressing the need for the student to achieve a balance between his rights and duties towards the university. At the end of the workshop, a question session was opened through which the presenter answered all the questions raised by the audience